Riviera is providing customer commercial and technical support worldwide in 5 languages (Italian, English, German, French and Spanish) to ensure consistent satisfaction for a global audience.
Monday – Friday 9h – 12h 13h-17h Central European Time (CET)
Call +39 010 8355286
COMPASSES WORLDWIDE REPAIR SERVICE
The company offers an international repair service for RIVIERA magnetic compasses, ensuring professional interventions on damaged or obsolete components. New compasses come with a 3-year warranty (see warranty terms). The services included range from the supply of small components (e.g., LEDs) that can be replaced directly by the user (also with telephone support), to complete in-house overhauls. Repairs involve replacement with original spare parts and are carried out using R.I.N.A.-certified procedures and machinery, with the aim of restoring the product’s full functionality, accuracy, and sustainability. All repair interventions are covered by a 1-year warranty.
This is the procedure:
1. Customer contacts the Repair service
Call: +39 010 8355286; Write to: info@rivieragenova.it
2. Pictures sending
3. Cost Estimation of the repair (if out of warranty)
4. Ship to:
Riviera srl
Via Inferiore Rio maggiore 4A
16138 Genova – Italy
5. Product Check
6. Final Quotation for repair (if out of warranty)
7. Customer Advance Payment
8. Technical intervention on the product
9. Shipment back
Please note: shipping costs shall be borne by the customer.